Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

96%
91%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Loved all the care with everyone. Great place. Had all good experiences! Let's say this... if I had a third eye they would be who I picked to work on it."

"The entire process was excellent. Each and every person I met was of the highest caliber. The staff is excellent. I have and will recommend you to others."

"it was a very pleasant experience, from the office personnel to the personnel doing the eye tests to the Doctors, everyone was very courteous and professional. My rating is definitely a 10 !"



"Your facility and staff are the very best I have encountered. Thanks! "

"I'm very pleased with my experience that I had with your facility. The doctors and nurses treated me very well. I would and have recommended your facility to people I know. Thank you for the great treatment that I was given."

"First of all - Everyone @ Eye Care Consultants in Evansville, IN was great - From my 1st consultation through both cataract surgeries & follow ups! Could not be happier!!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.